Victoria Hewitt

7 tips for building relational architecture into healthcare quality improvement Relational safety is what keeps people genuinely connected through tough times Making change stick is difficult. Getting people to trust the process enough to actually change how they work, and stay changed once the excitement of the launch has worn off is challenging. Relational architecture is the human connections, trust, psychological safety, and sense of belonging that your outcomes depend on. Here are seven...

Human connections can be effective mechanisms to join personal purpose with collective responsibility. Connection is the deep belief that relationships and a sense of belonging are fundamental to how people find meaning in and contribute to the communities and systems to which they belong. It develops through relationships in which individuals can think honestly, explore uncertainty, recognise their strengths and decide what matters to them. It is not simply a skill to learn and develop. The...

On his first speech as Prime Minister, Andy Burnham closed with a call to “bring back hope”. When we are talking about hope, it's worth asking what kind of hope and understanding that we can get stuck in the wrong one. If you're got plenty of vision but feel hopeless, stop and ask yourself "what is actually going on here?" In my last post, on creating hope in complex systems, I explored why leaders need to close the gap between aspiration and credibility and how design thinking is a reliable...